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What is a good NPS score for healthcare organizations?

Date:
July 28, 2024

Net Promoter Score (NPS) is a widely accepted metric for measuring customer loyalty and satisfaction across various industries. In the context of healthcare, it serves as a tool to gauge patient experiences and satisfaction levels. The NPS scale ranges from -100 (everyone is a detractor) to 100 (everyone is a promoter), with higher scores indicating higher patient satisfaction and loyalty.

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Why positive Google reviews are crucial for healthcare providers

Date:
April 30, 2024

Positive Google reviews play a vital role in the success and reputation of healthcare facilities and providers in today's digital age. Online reviews have become a significant factor in the decision-making process for individuals seeking healthcare services.

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Healthcare Net Promoter Score (NPS) Survey Best Practices

Date:
January 31, 2024

The Net Promoter Score (NPS) is a widely used market research metric that takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.

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